Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that we ship from Los Angeles, CA.

Domestic Shipping Rates and Estimates

For all orders we offer free ground shipping.

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to select countries.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gini & Albert is not responsible for these charges if they are applied and are your responsibility as the customer.

For any questions please reach out to us at giniandalbert@gmail.com.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at giniandalbert@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please see our full return policy page

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will provide store credit for all returned items that are in good condition.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@giniandalbert.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@giniandalbert.com.