Refund policy

Refund and Return Policy

Gini & Albert  |  Effective September 16, 2026

Summary of our policy. Full-priced items may be returned for a refund to your original payment method, or for store credit, if you request the return within 14 days of delivery. Sale items are exchange only — they are not eligible for a refund or store credit. All items must be returned unworn and in original condition with the original shoe box. This policy does not affect your rights with respect to damaged, defective, or incorrectly shipped merchandise, which are covered in the section titled “Damaged, Defective, or Incorrect Items” below.

1. Return Window

You must submit a return request within 14 days of the delivery date shown by the carrier. The date you submit your request governs eligibility — not the date you ship the item back.

Once your request is approved, you have 7 days to postmark the return. Packages postmarked after that window may be refused and returned to you.

2. What Is Eligible

  • Full-priced items: eligible for a refund to the original payment method or, at your election, store credit.

  • Sale and promotional items: exchange only. Not eligible for a refund or store credit. Sale and promotional pricing is identified on the product page and at checkout.

A promotional item is any item offered at a reduced price on the product page. A full-priced item purchased using a discount code is treated as a full-priced item.

  • Gift cards, and items marked “final sale” or “non-returnable” on the product page: not returnable or exchangeable.

3. Condition Requirements

All merchandise must be unworn, unaltered, and in otherwise perfect condition to be accepted. Please try shoes on a carpeted surface. Items must be returned in their original, undamaged shoe box, with all tags, dust bags, and included accessories.

Merchandise that shows wear on the outsole, creasing at the vamp, scuffing, odor, or alteration will not be accepted.

4. How to Submit a Return Request

Click the profile icon in the store’s navigation, or visit our Returns page, and then request a return.

  1. Log in to your account:

    1. In the Email field, enter your email address, then click Continue.

    2. Open the email from our store and copy the six-digit verification code.

    3. Return to the online store and enter the six-digit verification code.

  2. Select the order you want to return.

  3. If your order has more than one item, select the items you want to return.

  4. Select a return reason and add a note for our team.

  5. Click Request return.

If your request is approved, you will receive an email with shipping instructions and a return shipping label.

5. Return Shipping

Original shipping charges are not refundable. Return shipping is free — we provide a prepaid label at no cost.

6. Exchanges

To exchange a full-priced item, place a new order online for the size or style you want and contact our team to initiate the return of the original item. Once we receive and inspect the original item, we will refund it to your original payment method under the terms below.

If you would prefer not to place a second order while your return is in transit, contact us at help@giniandalbert.com and we will arrange the exchange directly.

Sale and promotional items may be exchanged for a different size or style. Contact us at help@giniandalbert.com to arrange the exchange. If the size or style you want is unavailable, we will issue store credit for the amount paid.

7. Refunds, Store Credit, and Processing Times

Refunds are issued to the original payment method unless you elect store credit. We will process your refund or issue your store credit within 5 business days of receiving and inspecting the returned item. Depending on your card issuer, it may take an additional 10 days for the credit to appear on your statement.

Store credit is issued as a code redeemable at giniandalbert.com and does not expire. Store credit is not redeemable for cash except where required by law.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us at help@giniandalbert.com within five (5) days of delivery and we will arrange a replacement, repair, or full refund at no cost to you, including return shipping. Please include your order number and photographs of the issue.

If a manufacturing defect appears in normal wear after that period, contact us and we will assess the item. We stand behind our construction.

Nothing in this policy limits any rights you may have under applicable law with respect to defective or non-conforming merchandise, including the implied warranty of merchantability under the Song-Beverly Consumer Warranty Act. The 14-day window, the exchange-only limitation on sale items, and the unworn-condition requirement above do not apply to items that are damaged, defective, or incorrectly shipped.

9. Refused Returns

We reserve the right to refuse any return that does not comply with the conditions stated above. If a return is refused, we will notify you at the email address on your order and ship the item back to you at no charge, and no refund or store credit will be issued. If you disagree with a refusal, contact us at help@giniandalbert.com and we will review the item with you.

10. In-Store and Third-Party Purchases

This policy applies to orders placed at giniandalbert.com. Items purchased from an authorized retailer must be returned to that retailer under its own policy.

11. Contact and Return Address

Questions about a return or exchange: email help@giniandalbert.com or call 818-400-9779.

Send approved returns to:

Gini & Albert

7709 Lubao Ave

Winnetka, CA 91306