RETURNS & EXCHANGES
Items Purchased Online
Online orders must be initiated within 14 days of purchase to be eligible for a return or exchange.
RETURNS
Follow these steps to initiate a return:
Request a Return by emailing us at giniandalbert@gmail.com or calling us at 818-400-9779.
Gini & Albert provides a flat-rate ground shipping fee of $15 for all orders delivered within the United States. The
delivery period will depend on the destination and may take 7-12 days.
RETURNS AND EXCHANGES
Returns will be accepted within 14 days of delivery. Refunds to original payment method will incur a fee equal to
the amount of the original shipping plus the amount of the return shipping label.
All full-price items are returnable for
original payment method refund or store credit. Without exception, sale items and discounted items may be returned for store credit only.
Returns made outside the 14 day period will be subject to a restocking fee.
EXCHANGES
To make an exchange, place a new order online and reach out to our team to return the item you no longer want.
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box.
Your account will be credited within 5 business days of receipt, less any original shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your return does not comply with the conditions stated above, the package will be sent back to you and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please email us at giniandalbert@gmail.com or calling us at 818-400-9779.
Please send your package to the following address:
Gini & Albert
7709 Lubao Ave
Winnetka, CA 91306